Terms & CONDITIONS.
Payment Policy:
The term lessons must be paid in full 1 week prior to term commencement.
Lessons are 30 minutes in duration.
Declined payments will be notified, and payment is required to commence lessons.
Booking Confirmation:
To secure your booking, payment of the invoice must be made in full before the week prior to when lessons commence.
Failure to make payment may result in the loss of your booking, with the slot offered to individuals on our waitlist or new enrolments.
Staff Credentials:
Our staff hold valid Working With Children Check (WWCC) certifications for your peace of mind.
All staff are experienced musicians.
Cancellation Policy:
All cancellations must be notified directly to our Bookings Team by phone or email – telling your tutor is not sufficient.
Morning cancellations must be made before 5:00 PM on the preceding day.
Afternoon cancellations must be notified before 10 AM on the day of the lesson.
No-shows will be counted as a lesson, and rescheduling will not be permitted. The lesson fee will be forfeited.
If you're unable to attend your lesson and have provided us with sufficient notice within our terms, don't worry! You'll receive a makeup credit that is valid within that term.
Make up credits:
Make up credits are issued if you give us sufficient notice within our terms.
Makeup credits must be utilised within the current term and cannot be carried over to the next term. If not used within the current term they are no longer valid.
To be eligible for a make up credit you must have provided us with sufficient notice within our terms.
The client commits to maintaining a minimum attendance rate of 70% for regular lessons during the term. Consequently, a maximum of 3 makeup credits will be issued per term. Any missed lessons exceeding three within the term will be forfeited entirely.
Refund Policy:
We do not refund any amount of incomplete lessons or change of mind.
Once the first lesson has commenced, refunds will not be issued.
If the first lesson hasn't commenced, you are entitled to a refund.
Tutor Absences:
If your regular tutor is away, we will endeavour to find a suitable substitute unless you have specified otherwise.
If a suitable substitute cannot be found, a make up credit will be issued to reschedule the lesson.
Supervision of Minors:
Manly Music endeavours to provide a safe environment for all students. However, please note that we do not accept responsibility for the supervision of students under the age of 18 before or after their sessions at Manly Music. Parents or guardians are responsible for ensuring the safe arrival and departure of minors attending sessions at Manly Music.
Programs:
Rock Shows, Beginner Group Classes, Holiday Rock Camp and other fixed term programs that culminate in a performance require a commitment for the entire program.
No cancellations: Programs go ahead with or without you and missed sessions will not be credited or refunded.
Performance fees: You may be charged a performance fee for the final show in addition to regular rehearsal fees to cover venue costs, PA hire, sound engineering and event management.
Photography Consent: By participating in our Programs you consent to us taking photos and videos of rehearsals and performances and publishing them in any form and using them for promotional purposes.
Sales & Enrolment:
Enrolling by completing the enrolment form signifies a request to join Manly Music, enrolment is confirmed upon discussion of days, teachers, availability and payment to secure your booking. Official enrolment into Manly Music occurs once booked and paid which must be made before the end date of the sale to qualify for the discounted offer.
Payment Processing:
Payments are processed securely via a third-party service provider.
Note that MANLY MUSIC does NOT store your credit card details.
By enrolling in our music lessons, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.
If you have any questions or concerns, please don't hesitate to contact us. We look forward to embarking on a musical journey with you at Manly Music!