STORE REFUND RETURNS

Return and Refund Policy

At Manly Music, we want you to be happy with your purchase. If something isn't right, here's how we handle returns and refunds.

Faulty items

All products purchased from Manly Music are covered by a 6-month warranty from the date of purchase against manufacturing faults and defects.

If your item develops a fault within 6 months of purchase, you're entitled to a repair, replacement, or refund in line with Australian Consumer Law.

What's covered

The warranty covers faults caused by:

• Manufacturing defects
• Faulty workmanship
• Components failing under normal use

What's not covered

The warranty does not cover:

• Damage caused by misuse, accidents, or neglect
• Normal wear and tear (e.g. drum heads, guitar strings, reeds, and other consumables)
• Unauthorised modifications or repairs
• Damage caused by improper storage or environmental conditions

How to make a warranty claim

If you believe your item is faulty, please contact us at info@manlymusic.com.au with:

1. Your order number or proof of purchase
2. A description of the fault
3. Photos or a short video showing the issue (if possible)

We'll review your claim and get back to you within 2–3 business days with the next steps.

Returning the item

If we ask you to return the faulty item for assessment, we'll provide instructions on how to send it back. Please do not send items back without contacting us first.

Once the item is received and the fault confirmed, we will arrange one of the following at our discretion and in line with the issue:

• Repair of the faulty item
• Replacement with the same or equivalent product
• A full refund to your original payment method

Return shipping

If the item is confirmed faulty, we'll cover the cost of return shipping. If the item is assessed and found not to be faulty, return shipping costs will be the responsibility of the customer.

Refund processing

Approved refunds will be processed back to your original payment method within 5–10 business days of the return being assessed.

Change of mind

Please choose carefully, as we do not offer refunds or exchanges for change of mind.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

If you have any questions about returns, refunds, or warranty claims, get in touch with us at info@manlymusic.com.au — we're happy to help.